Welcome to Lulagro.
These Terms and Conditions govern your access to and use of Lulagro’s website, mobile applications, marketplace, seller tools, logistics partner systems, rider tools, support channels, and related services.
By creating an account, using the platform, listing products, placing orders, applying as a logistics partner, managing riders, completing deliveries, or accessing any part of Lulagro, you agree to be bound by these Terms and Conditions.
If you do not agree with these Terms, you should not use Lulagro.
Lulagro is an agro-commerce platform that connects buyers, farmers, agro sellers, approved logistics companies, and riders managed by approved logistics partners.
Lulagro is not a food delivery app. It is built for agricultural commerce, including product discovery, seller visibility, price negotiation, order placement, delivery tracking, transaction records, reviews, complaints, and logistics coordination.
Lulagro provides the digital platform through which users interact. Unless expressly stated otherwise, Lulagro does not own, produce, store, inspect, or physically deliver the products listed by sellers on the platform.
Lulagro may serve different categories of users, including:
Buyers who browse products, place orders, make payments, negotiate prices, track deliveries, and leave reviews.
Sellers, farmers, and agro vendors who list products, manage stock, receive orders, respond to counteroffers, and communicate with buyers.
Logistics companies that apply to become approved delivery partners and manage riders, deliveries, payouts, and complaints.
Riders who operate under approved logistics companies and complete assigned deliveries.
Administrators who manage the platform, review applications, configure services, resolve issues, and enforce platform rules.
Different features may be available to different user categories.
To use certain features of Lulagro, you may be required to create an account and provide accurate information, including your name, email address, phone number, business details, delivery address, or other required information.
You agree that all information you provide will be true, current, complete, and not misleading.
You are responsible for keeping your login details secure. Any activity carried out through your account may be treated as your responsibility unless you notify Lulagro immediately of unauthorized access.
Lulagro reserves the right to refuse, suspend, restrict, or terminate any account that provides false information, violates these Terms, misuses the platform, or creates risk for other users.
As a buyer on Lulagro, you agree to:
Provide accurate account, order, payment, and delivery information.
Review product details, seller information, prices, quantities, and delivery information before placing an order.
Use the counteroffer feature responsibly and only for genuine purchase interest.
Make payment through approved payment methods available on the platform.
Be available to receive orders at the selected delivery address.
Treat sellers, riders, logistics partners, and support staff respectfully.
Use reviews and ratings honestly and only based on real experiences.
Lulagro may notify you when your order is confirmed, packed, dispatched, delivered, cancelled, refunded, or otherwise updated.
As a seller, farmer, or agro vendor on Lulagro, you agree to:
Provide accurate seller profile information.
List only products you are legally allowed and able to sell.
Provide clear product names, descriptions, categories, images, prices, and stock availability.
Avoid misleading product descriptions, false pricing, fake stock information, or deceptive images.
Respond to orders and counteroffers within a reasonable time.
Confirm only orders you are able to fulfill.
Prepare products properly for pickup or delivery.
Communicate professionally with buyers.
Accept responsibility for the accuracy, quality, availability, and condition of products you list.
Comply with applicable laws, food safety expectations, agricultural trade standards, and consumer protection requirements.
Lulagro may remove products, restrict listings, suspend seller access, or take further action if a seller violates platform standards or creates risk for buyers.
Sellers are responsible for all product listings submitted through their accounts.
Lulagro may review, edit, hide, reject, or remove listings that are inaccurate, prohibited, offensive, fraudulent, unsafe, illegal, misleading, or inconsistent with the purpose of the platform.
Product availability, pricing, and delivery timelines may change due to agricultural realities, including seasonality, quantity, location, harvest conditions, market movement, and seller capacity.
Buyers are encouraged to review product details carefully before placing an order.
Lulagro may allow buyers and sellers to negotiate prices through counteroffers.
A counteroffer is not a completed purchase until it is accepted by the required party and the buyer completes the order process through the platform.
Sellers may accept, decline, or respond with another offer. Buyers may accept, decline, or continue the negotiation where available.
Lulagro is not responsible for losses arising from offers made carelessly, mistakenly, fraudulently, or outside the official platform negotiation flow.
An order may be created when a buyer completes the checkout process through the platform.
Order status may include stages such as pending, confirmed, packed, in progress, completed, or cancelled.
A seller may need to confirm product availability before fulfillment continues. If an order cannot be fulfilled, it may be cancelled or adjusted according to platform policy.
Lulagro may maintain order records, transaction records, receipts, delivery logs, notifications, and related information for operational, support, legal, and reporting purposes.
Payments must be made through approved payment options provided on Lulagro.
Prices, delivery fees, commissions, taxes, service charges, or other fees may apply depending on the transaction and platform configuration.
Users agree not to bypass the platform payment process where a transaction began or was negotiated on Lulagro.
Lulagro may record transaction activity, wallet balances, commissions, payouts, refunds, and daily financial summaries where applicable.
Delivery is managed through approved logistics companies and their riders.
Lulagro does not operate an open private rider signup system. Riders are onboarded, verified, suspended, and managed through accepted logistics partners.
Delivery status may include stages such as pending, assigned, picked up, in transit, completed, or cancelled.
Buyers may be able to track orders during active delivery where live tracking is available.
Delivery timelines are estimates and may be affected by distance, traffic, weather, seller readiness, product condition, buyer availability, logistics capacity, or other operational factors.
A logistics company may apply to become an approved Lulagro logistics partner.
Submitting an application does not guarantee approval. Lulagro may accept, decline, delay, or request further information from any applicant.
If approved, a logistics company may receive access to a logistics panel where it can manage riders, deliveries, complaints, reviews, and payouts connected to its company account.
An approved logistics company agrees to:
Provide accurate company and contact information.
Onboard only riders it can properly manage.
Verify rider suitability before assigning them to platform deliveries.
Monitor rider conduct and delivery performance.
Respond to complaints and delivery issues promptly.
Keep company information updated.
Comply with applicable transport, business, employment, tax, safety, and operational laws.
Accept responsibility for riders operating under its company account.
Lulagro may suspend or remove a logistics company that violates platform rules, creates risk, mismanages riders, provides false information, or fails to meet operational standards.
Riders may only operate on Lulagro through approved logistics companies.
Individual private rider onboarding is not open on Lulagro unless expressly introduced by Lulagro in the future.
A rider using Lulagro agrees to:
Accept only assigned deliveries through the appropriate rider system.
Handle products with reasonable care.
Update delivery status accurately and promptly.
Share location information during active delivery where required.
Communicate professionally with buyers, sellers, logistics admins, and support teams.
Report delivery issues or complaints honestly.
Follow the rules and instructions of the logistics company responsible for their account.
A rider may be suspended or restricted by the logistics company or Lulagro if they misuse the platform, provide false delivery updates, mishandle products, act dishonestly, or create safety or trust concerns.
Buyers may be allowed to leave ratings and reviews after transactions.
Reviews must be honest, respectful, relevant, and based on actual experience.
Users must not post fake reviews, abusive content, threats, defamatory statements, discriminatory content, spam, or false claims.
Lulagro may remove or hide reviews that violate these Terms or platform standards.
Users may report complaints relating to products, sellers, deliveries, riders, payments, refunds, or platform use.
Lulagro may review available records, including order details, delivery logs, communication records, transaction records, complaints, and user history when handling disputes.
Lulagro may take actions it considers reasonable, including contacting parties, requesting evidence, issuing refunds where applicable, restricting accounts, suspending users, removing listings, or escalating matters.
Lulagro does not guarantee that every complaint will be resolved in favor of the reporting party.
Refunds and cancellations may be handled according to the nature of the order, payment status, seller confirmation, delivery progress, product condition, and platform policy.
A buyer may not be eligible for cancellation or refund after an order has been packed, dispatched, delivered, or otherwise fulfilled, except where required by law or approved by Lulagro.
Lulagro reserves the right to determine whether a refund, partial refund, replacement, cancellation, or other remedy is appropriate based on available information.
Users must not:
Use Lulagro for illegal, fraudulent, harmful, or misleading activities.
Create fake accounts or impersonate another person or business.
Upload false product information or deceptive images.
Manipulate prices, reviews, ratings, orders, payments, or delivery records.
Harass, threaten, abuse, or discriminate against other users.
Attempt to bypass Lulagro’s payment, order, or logistics process.
Use the platform to sell prohibited, unsafe, stolen, expired, restricted, or unlawful items.
Interfere with the platform’s security, systems, servers, or data.
Copy, scrape, exploit, reverse engineer, or misuse Lulagro’s technology without authorization.
Use another person’s account without permission.
Violation of these rules may result in account suspension, order cancellation, loss of access, withheld payouts, legal action, or other remedies available to Lulagro.
Lulagro aims to provide a reliable service, but we do not guarantee that the platform will always be available, uninterrupted, error-free, secure, or free from technical problems.
We may update, modify, suspend, or discontinue any part of the platform for maintenance, upgrades, security, legal compliance, business reasons, or operational improvements.
Lulagro may send users notifications, emails, SMS messages, in-app messages, or other communications relating to account activity, orders, delivery, payments, refunds, applications, security, support, promotions, or platform updates.
By using Lulagro, you agree to receive necessary transactional and service-related communications.
All rights in the Lulagro name, logo, website, mobile applications, design, content, software, systems, features, graphics, brand materials, and platform technology belong to Lulagro or its licensors.
Users may not copy, reproduce, modify, distribute, sell, exploit, or use Lulagro’s intellectual property without written permission.
Sellers remain responsible for product images, descriptions, business names, and other content they upload, and they grant Lulagro permission to display such content for the purpose of operating and promoting the platform.
By uploading content to Lulagro, including product images, descriptions, profile information, reviews, messages, or application details, you grant Lulagro a non-exclusive right to use, display, store, process, reproduce, and distribute that content as needed to operate, improve, promote, and protect the platform.
You confirm that you have the right to upload any content you provide and that such content does not violate the rights of any third party.
To the maximum extent permitted by law, Lulagro will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, loss of data, loss of business, loss of goodwill, product spoilage, delivery delays, failed transactions, or disputes between users.
Lulagro provides the platform that enables transactions and coordination among users. Sellers remain responsible for their products. Logistics companies remain responsible for their riders and delivery operations. Buyers remain responsible for providing accurate order and delivery information.
You agree to indemnify and hold Lulagro, its owners, directors, employees, partners, contractors, and affiliates harmless from any claims, losses, liabilities, damages, costs, or expenses arising from:
Your use of the platform.
Your violation of these Terms.
Your violation of any law or third-party right.
Your products, listings, deliveries, reviews, messages, or user content.
Your misconduct, negligence, fraud, or misuse of the platform.
Lulagro may suspend, restrict, or terminate your account or access to any part of the platform if we believe that you have violated these Terms, created risk, provided false information, misused the platform, failed verification, or acted in a way that harms Lulagro or other users.
Users may stop using Lulagro at any time. Certain records may be retained where necessary for legal, accounting, fraud prevention, security, dispute resolution, or operational purposes.
Lulagro may update these Terms from time to time.
When changes are made, the updated version may be published on the website or made available through the platform. Continued use of Lulagro after changes are published means you accept the updated Terms.
These Terms shall be governed by the laws applicable in the jurisdiction where Lulagro operates, unless otherwise required by applicable law.
Any dispute arising from the use of Lulagro shall first be handled through good-faith communication with Lulagro support. Where resolution is not possible, disputes may be handled according to the applicable laws and dispute resolution processes of the relevant jurisdiction.
If you have questions about these Terms and Conditions, please contact Lulagro through the official contact information provided on our website or within the app.
Lulagro will make reasonable efforts to respond to valid enquiries, complaints, and support requests.